Long Term Care Ombudsman Volunteer Training
The Long Term Care Ombudsman Program (LTCOP) was created in 1972 and is established in all states under the Older Americans Act. The Ombudsman Program is an effective advocate and resource for older adults and people with disabilities who live in long-term care facilities. This advocacy program provides opportunities for residents and their loved ones to voice problems and concerns that impact their quality of life and care.
What is an Ombudsman? A Long Term Care Certified Ombudsman is a dedicated, trained staff or volunteer committed to improving the quality of care of residents in New York State long-term care facilities. Ombudsmen make a difference in the lives of a vulnerable population by listening to residents and their loved ones and helping them to understand and exercise their rights to quality care in an environment that promotes and protects their dignity and quality of life.
Certification training is required as part of the process to become a certified Ombudsman. An Ombudsman is an individual certified by the State Long Term Care Ombudsman as a representative of the Office to fulfill the duties as defined by federal law and regulations. If you are interested in becoming an Ombudsman, please contact Mary Keniry at firstname.lastname@example.org to be included in our upcoming online certification training.