Caring Voices: Judy and Debbie’s Commitment to Advocacy

In the heart of community care, Judy and Debbie stand as pillars of support, their dedication to the Ombudsman program shaping stories of empowerment and advocacy within long-term care facilities.

Judy, drawn to an ad calling for volunteers, has found a purpose in the program. "I had been wanting to do some volunteer work, and I like this population," she explains with a warm smile. What began as a commitment of two hours a week quickly expanded into a daily ritual of connection and advocacy. "I went through extensive training in March of this year," she reflects, emphasizing the legal and procedural complexities that underpin her role. "There's an awful lot to be aware of."

Her visits are a blend of conversation and action within the facilities. "Most people have no idea what an ombudsman is," Judy notes, her voice filled with empathy. "But it's always a good lead into a conversation." Welcomed by residents and staff alike, Judy navigates the complexities of advocacy with grace. "Every day I realize how important it is," she emphasizes. "There's a great need for more help."

Debbie, as the staff ombudsman, echoes Judy's sentiments from a broader perspective. "I cover a broad swath of territory," she explains, "I empower, educate, and advocate for residents." Her role extends beyond mere representation; it's about reminding residents of their inherent rights and dignity. "Residents still have a voice," Debbie asserts passionately. "They have the right to make choices and be treated with respect."

The importance of the Ombudsman program, both agree, cannot be overstated. "It educates residents about their rights," Debbie continues, highlighting the crucial role of awareness within care communities. "As you age, these rights can be easily overlooked."

Their work extends beyond the walls of facilities—it's about raising awareness and empowering communities at large. "Many residents are voiceless," Debbie reflects. "It's vitally important that the community knows about our program."

In a world where aging often brings isolation and loss of voice, Judy and Debbie's dedication provides essential care and reassurance. Through their tireless efforts, and others like them, they not only advocate for individual rights but also foster a culture of dignity and respect within long-term care settings. Theirs is a story of compassion, resilience, and the transformative power of advocacy—a reminder that every voice deserves to be heard, and every person deserves to live with dignity and autonomy.

The New York State Long Term Care Ombudsman Program, administered by Catholic Charities Tri-County Services agency, stands as a staunch protector of the rights and well-being of individuals residing in nursing homes, adult care facilities, and family type homes across New York State.

Dedicated volunteers and certified staff Ombudsmen are trained to visit these facilities, listening to residents' concerns and complaints, and advocating tirelessly for enhanced care and quality of life. Their role extends beyond mere oversight; they collaborate closely with facility staff to address issues and ensure residents' voices are heard and respected.

For more information or to report concerns, please contact the Long Term Care Ombudsman Program at 518-372-5667.